• Terms of Use | Operational policy | A policy of handling personal information



      Article 1 General Principles

  • 1.This operating policy applies to (WYD-M) game services.
  • 2.The operation policy supplements the matters prescribed in the terms and conditions, and contains the company's service operation standards and what users need to know while using the service, such as the effect of the user's violation of the terms and conditions (hereinafter referred to as "sanctions").
  • 3.The company can change its operational policy from time to time to provide better services, and notifies users of the changes in a way that makes it easy for them to know (home page notice, e-mail notice, note in the service, etc.)..


      • Article 2 Sanctions/Reports, Objections and Customer Counseling

  • 1.Members may report to the company if they become aware of other members' violations of their terms and conditions and operational policies, or have been affected by them.
  • 2.The investigation after reporting may take some time, and in some cases, a re-investigation may take place.
  • 3.Related accounts may be temporarily restricted in the process of investigating what has been received through the customer center.
  • 4.Through the customer center, members can raise various inquiries, requests, suggestions, and sanctions related to account theft, reporting of defective users, including game services.
  • 5.Report/inquiry and objection methods are as follows.

  • • Contact the customer center
  • Through the in-game customer center, users can make various inquiries, requests, suggestions, and sanctions related to their accounts, including game services.
  • If a member's objection is deemed reasonable, the company will immediately lift the sanctions applied to the member and adjust and restore the adjusted items, etc.
  • Reporting "account theft" and damage investigation are possible up to 15 days, including the date of damage.
  • An objection can be filed within 15 days from the time of the sanctions.

  • 6.When reporting a bug, compensation can be paid to the operator according to the severity of the bug case only to the first reporting user.

      • Article 3 Operational Standards and Special Policies

  • 1.The company does its best to prevent actions that violate its terms and conditions and operational policies and to provide smooth game services.
  • 2.The company does not intervene in disputes between members from a neutral standpoint. However, if a dispute between members involves an act that violates the terms and conditions and operational policies or interferes with the normal operation of the game service, the necessary measures may be taken after reviewing the matter from a neutral standpoint.
  • 3.The company handles members' personal information and credit information safely as prescribed by Acts and subordinate statutes and the privacy policy. Except as otherwise provided for in the terms and conditions and the privacy policy, the company, executives, employees, and operators of the company shall not request or disclose members' personal information, account information, passwords, etc.
  • 4.The company receives reports of bugs and errors in game services through customer centers and community sites, and strives to deal with them quickly.
  • 5.Company and its employees and operators may or may not give limited answers to updates, development directions, and other game characteristics that cannot be disclosed.


      • Article 4 Standards for Name Management

  • 1.The term "name" means any type of name set by a member himself/herself to identify a character, group, etc. within a game service.
  • 2.In principle, members are free to set their names.
  • 3.Notwithstanding paragraph (2), the following names shall be restricted from use, and sanctions may be applied to the use of the following names.
  •   (1) a name that may offend or shame a person
  •   (2) Names containing abusive and profanity, advertising, and sensational content
  •   (3) racial and gender-discriminatory names
  •   (4) Name deemed intended to condemn, insult, or defame a particular person, organization, organization, region, religion, etc
  •   (5) Name that impersonates a company, employee, person concerned, or operator of the company
  •   (6) Name that shows the intention of fostering accounts or exchanging items for cash or in kind
  •   (7) Names deemed to infringe or cause damage to third-party trademarks and copyrights
  •   (8) a name prohibited by the terms and conditions
  •   (9) Other names contrary to laws and social regulations


      • Article 5 Sanctions Policy

  • 1.The types of sanctions are as follows.
  •   (1) Restriction on permanent use of consolidated accounts (hereinafter referred to as "integration"): Sanctions that permanently restrict the use of all games and related services provided by the Company.
  •   (2) Restrictions on permanent use of games (hereinafter referred to as "permanent"): Sanctions that permanently restrict the use of games and related services.
  •   (3) Restrictions on the use of games: Sanctions restricting the use of games and related services for a certain period of time.
  •   (4) Warning: temporary sanctions such as game access restrictions, no chats, behavior restrictions, forced character name changes, GM/CM caution, and recommendations.
  •   (5) Adjustment of items, etc.: Sanctions that delete character information, items, paid content, etc. related to violations of the terms and conditions or change the quantity and nature of them.
  •   (6) IP blocking: Sanctions restrict access to games or services in certain IPs.
  • 2.If a company imposes sanctions under paragraph (1), it may recover or adjust profits (items, experience values, etc.) related to violations of terms and conditions, and initialize game use information or restrict the use of some contents and access environment for violations of terms and conditions that are difficult to calculate related profits, such as bug abuse or illegal program use.
  • 3.All responsibilities for account theft or violation of the terms and conditions that occurred during account sharing due to reasons attributable to the member shall be borne by the party violating the terms and conditions and the member who is the account holder, and sanctions may apply to both parties' accounts.
  • 4.If more than one violation of the terms and conditions is identified at the same time, the company may impose sanctions corresponding to each act.
  • 5.The Company may also apply sanctions against any member who has processed or conspired to violate the terms and conditions of another member or who has helped to violate the terms and conditions or has unfairly benefited from it. If another member acquires an item acquired in violation of the terms and conditions, the company may recover the item.
  •   (1) Even if the sanctions set by the sanctions table occur, they may not be sanctioned or may be sanctioned weaker than the sanctions table in consideration of the specific situation at the time of violation of the terms and conditions or the degree of impact on the service.
  •   (2) Considering the specific situation at the time of violation of the terms and conditions and the degree of impact on the service, it can be punished more strongly than the sanctions regulation set in the sanctions table at the judgment of the business operator.
  • 6.Even if it is not listed in the sanctions table, sanctions may be applied to acts that violate the terms and conditions and related laws depending on their severity.


    • Type Detailed description The first Secondary the third round
    sabotage of the game
  • An act of exploiting a game/operating system and interfering with the normal use of games by other users
  • ※ "Warning" may be applied instead of "Restricting the duration of the game" if the damage caused by "Disturbing the progress of the game" is minor.
  • ※ If you damage a large number of users or seriously damage a specific user through an "act of interfering with the progress of the game," you can impose a "period (90 days)" sanction in the first round.
    		•  3Days 30Days 90Days
    steal
  • The act of creating an account using the personal information of another person
  • The act of paying for a paid service using another person's means of payment without permission
    		•  integration - -
    Account theft
  • The act of unauthorized access to another user's account and the act of helping or capitalizing on the account
    		•  Permanent - -
    Bug/Restriction Exploitation
  • (1) the act of benefiting or harming others by exploiting errors in a game or service
  • (2) The act of using a game or service error to affect game balance or system
  • ※ Even if you do not intend to, you can "adjust items, etc." such as deleting related items and adjusting experience values.
  • ※ "Permanent Block" if there is a financial gain through bug abuse.
    		•  7Days 30Days Permanent
    Use of inappropriate names
  • The act of using the names of the subparagraphs of Article 4 (3) for character names and guild names, etc
  • Request for name change or deletion after warning at initial reception
  • Permanent block for duplicate receipt after 3 days
    		•  Warning Permanent -
    Using Unhealthy Languages
  • The term "Using Unhealthy Languages" means the use of the following expressions
  • (1) Expressions that may cause discomfort or sexual shame to others
  • (2) an expression that includes swear words, profanity, advertising, and sensational content
  • (3) Racial and sexist expressions
  • (4) Expressions that are judged to have the purpose of criticizing, insulting, or defaming a specific person, group, organization, region, religion, etc.
    		•  3Days 7Days 30Days
    Game service interruption
  • (1) The act of using “illegal program use”
  • (2) The act of using the game service for advertising purposes other than the original purpose of the game service, such as profit, sales, advertising, publicity, etc.
    		•  Permanent - -
    Advertising
  • (1) Acts of using the game service for advertising purposes other than the original purpose of the game service, such as profit, sales, advertising, and promotion
    		•  Permanent - -
    Workplace
  • (1) Use of multiple accounts (Up to 5 accounts per IP are allowed ,based on server unit, simultaneous access)
  • (2) Acts of using games with multiple accounts or in an organized or collective manner for profit-making purposes
  • (3) Acts of unfairly obtaining items through “gambling activity” with multiple accounts
  • ※ Depending on the severity, “permanent” sanctions may be applied.
    		•  7 Day 15 Day 30 Day
    Payment theft
  • (1) Acts of paying for paid services by unauthorized use of another person’s payment method
    		•  integration - -
    Abuse of the open market
  • (1) If an unfair advantage is gained by abusing policies and processes related to membership registration, payment, payment cancellation, etc. provided by open market operators.
  • (2) Integration in case of disseminating methods to avoid or abuse the policies and overall processes of open market operators
    		•  integration - -
    Impersonation, fraud, attempted fraud
  • (1) Spreading false information or using other illegal methods to cause confusion to other users and interfere with the company's game operations
  • (2) In case of “fraud attempts” impersonating an operator or company employee, “integration” sanctions are possible.
  • (3) In cases where the guild master expels a guild member for the purpose of acquiring goods (diamonds, gold) owned by the guild, the requirements below are met and the investigation results are judged to be malicious.
  • ※ If the tax is not distributed after acquisition and a large number of guild members are expelled, and many of the expelled guild members report fraud
    		•  Permanent - -
    Cash transaction attempt
  • (1) Attempting or advertising “cash transaction” activities
  • (2) Attempting or advertising “account trading” activities
  • (3) Advertising a site that mediates “cash transactions” or “account transactions”
  • ※ If “attempted cash transactions” are repeatedly made for commercial purposes, “permanent” sanctions may be applied at the time of the first sanction.
  • ※ If cumulative sanctions are imposed for “attempted cash transactions,” “permanent” sanctions may be applied.
    		•  3Days 7Days 30Days
    Production/use/promotion of illegal programs
  • (1) Producing, using or distributing computer programs, devices or devices (hereinafter referred to as “illegal programs”) that neutralize the technical protection measures of the game service or interfere with its normal operation.
  • (2) Abnormal use of game services by modifying programs provided by the company or using modified programs.
  • (3) The act of widely publicizing, distributing, or mediating the illegal program itself or its usage to specific or unspecified people.
    		•  integration - -

  • 9. If the bug reporter falls under a case of "abuse of bugs/restrictions", the final decision will be made taking into account the circumstances when punishing the bug.


      • Article 6 Long-term Unaccessed Account Policy

  • 1.If a character's game information is deleted from an account that has been inactive for a long time, the company will receive prior confirmation of the game information deletion schedule and contents through a notice. Long-term non-connection is explained.
  •    - Account without paid goods
  •    - Accounts that have passed more than 90 days since the last access date
  •    - Accounts with general characters below level 200
  •    - If there are any other conditions, detailed information will be provided in advance through a notice.
  • 2.According to the long-term inactivity account policy, all account-related information such as deleted characters, character names, and guilds cannot be recovered.


      • Article 7 Restoration Policy

  • 1.Current information regarding loss or change of game usage information (information such as items, game money, scores, achievements, levels, etc. acquired by members in the process of using game services) caused by reasons attributable to the company or technical errors in the game service. If in-game records can be checked due to communication service technology, recovery is possible to the extent that it does not affect game balance..
  • 2.Article 1 Members wishing to recover their game usage information must apply for recovery through the customer center within 7 days from the date of loss or change.
  • 3.The application for recovery pursuant to Paragraph 2 must be submitted directly by the owner of the account whose game usage information has been lost or changed, and third parties are not permitted to apply on behalf of the user.
  • 4.The company may modify, change, or delete the customer's character and item information after prior notice to the customer through game planning or operational judgment, and individual recovery is not possible.
  • 5 Additionally, paid content may be modified, changed, or deleted if deemed necessary for game planning or operation (game balancing, etc.). In this case, the company must notify you 7 days in advance, and it may be modified, changed, or deleted within the game at the company's discretion. The customer must compensate with other usable items of similar value, and the customer cannot claim separate compensation for damages related to the company's actions..
  • 6.Loss or change of game usage information in the following cases is not subject to recovery or compensation for damages.
  •   (1)Damage caused by the member's own negligence or failure to understand the game system, notices, terms and conditions, and operating policies.
  •   (2) Damage caused by members’ normal use of game services, such as item enhancement, synthesis, store sales, etc.
  •   (3) Any damage caused by using game services in a manner not recognized by the company, such as item trading and account trading and sharing.
  •   (4) Damage caused by device change or device reset
  •   (5) Damage from guild dissolution
  •   (6) Damage caused by not accurately verifying transaction information such as item name, price, and quantity when registering/selling/purchasing an item on an exchange
  •   (7) Damage caused by problems between members without the company’s intervention, such as in-game fraud
  •   (8) In case of damage such as account theft due to the member's negligence in account management

  • ※ Matters not specified in this policy and interpretation of this policy shall be governed by the ‘Terms of Use’, and other matters shall be governed by relevant laws and commercial practices.


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